Shipping fees sometimes are the deciding factor when buying an item, especially for heavy and bulk items like mattresses or bed frames. To make placing orders easier and shopping experiences better, we offer a free shipping option that we as a seller take the cost to ship an order from our warehouse to a buyer's delivery address. However, in some rare situations, extra fees may incur for buyers. Here are the situations in that buyers need to be liable for the fees:
- The buyer selects shipping services that are not free. e.g. If the buyer selected to ship the package(s) via UPS, there will be an extra fee of $20 for each package.
- The buyer wants to change their shipping address or requires a signature. Buyers will be charged for shipping address updates, or signature requirements as these will be charged by the couriers. Shipping address update after shipping is not recommended.
- The buyer wants to return an item that he/she doesn't want anymore. Buyers can refuse a package if the item is no longer needed. However, if failed to refuse the package, the buyer needs to be liable for the return.
- We reach an agreement that the buyer needs to pay extra fees.
And if you have any questions about the fees, please let us know.