Alice Gao

For oversized or heavy products like mattresses, people always have concerns before placing an order. You may have a question: "What if I don't like the mattress purchased from Novilla?" Novilla st...

We know an easy-to-follow guide is important for both of us. That's why we have the guide on how to claim a warranty here. We list the detailed information needed for a claim so you can prepare the...

A good night's sleep is vital for a fulfilled life. Novilla is committed to providing you with the best and most comfortable products for your bedroom so that you can finally have the sleep you de...

A good night's sleep is vital for a fulfilled life. Novilla is committed to providing you with the best and most comfortable products for your bedroom so that you can finally have the sleep you de...

Novilla is a brand that aims to make tight sleep much easier, as we promise in our mission: to make it easier to get tight sleep. We take great pride in the quality of our mattress and offer a 10-...

Thank you so much for purchasing Novilla products. You can please visit to register your warranty： https://www.novilla.net/pages/warranty Feel free to contact us if anything we can assist you with.

You may return an item for any or no reason, for example, you don't need it anymore, your plan has been changed, or you have a better choice. As a brand that offers products closely related to bod...

Welcome! You're looking at Novilla's new Help Center.  The Help Center is designed to provide a complete self-service support option for our customers. The Help Center contains a knowledge base, a ...

  We carry a series of products that are suitable for people of different needs. In most cases, there is no need for customization. And we do not support customization for a single item. However,...

Please do not worry, Novilla mattresses do not contain fiberglass at all. We took it off once a study suggests this material might be a health threat. Though the fiberglass material has been remove...