Alice Gao

Our Warranty CommitmentAt Novilla, we stand behind every product we make. We take pride in the quality of our materials and craftsmanship, and we back that confidence with industry-leading warranty...

At Novilla, we believe that great sleep shouldn't come with hesitation. That's why we've designed our return and trial policies to give you the confidence to find the perfect match for your needs —...

Welcome! You're looking at Novilla's new Help Center.  The Help Center is designed to provide a complete self-service support option for our customers. The Help Center contains a knowledge base, a ...

  We carry a series of products that are suitable for people of different needs. In most cases, there is no need for customization. And we do not support customization for a single item. However,...

Thank you for your purchase. Should you wish to initiate a return or submit a resolution request, you may do so through contact our Customer Care Team: Email: support@novilla.us To help us process ...

Please do not worry, Novilla mattresses do not contain fiberglass at all. We took it off once a study suggests this material might be a health threat. Though the fiberglass material has been remove...

Mattress — 10-Year Limited WarrantyNovilla provides a 10-Year Limited Warranty for Novilla-branded mattresses purchased directly from Novilla or through authorized distributors and dealers.What's C...

Novilla provides a 5-Year Limited Warranty for Novilla-branded toppers purchased directly from Novilla or through authorized distributors and dealers.What's CoveredUnder normal household use, this ...

Novilla provides a 1-Year Limited Warranty for Novilla-branded pillows purchased directly from Novilla or through authorized distributors and dealers.What's CoveredThis Limited Pillow Warranty cove...

Novilla offers up to a 10-Year Limited Warranty for Novilla-branded adjustable bed frames purchased directly from Novilla or through authorized distributors and dealers. Coverage is strictly divide...