Alice Gao

Please do not worry, Novilla mattresses do not contain fiberglass at all. We took it off once a study suggests this material might be a health threat. Though the fiberglass material has been remove...

  We carry a series of products that are suitable for people of different needs. In most cases, there is no need for customization. And we do not support customization for a single item. However,...

For oversized or heavy products like mattresses, people always have concerns before placing an order. You may have a question: "What if I don't like the mattress purchased from Novilla?" Novilla st...

Thank you so much for purchasing Novilla products. You can please visit to register your warranty： https://www.novilla.net/pages/warranty Feel free to contact us if anything we can assist you with.

We hope our high-quality products and top-notching services are accessible to people all over the world. However, we may face insurmountable difficulty in shipping our products to some remote or s...

We hope your orders reach their destinations fast and safely. We select UPS and FedEx, two of the most recognized and trustworthy shipping service providers worldwide, as our shipping service part...

Shipping fees sometimes are the deciding factor when buying an item, especially for heavy and bulk items like mattresses or bed frames. To make placing orders easier and shopping experiences bette...

A good night's sleep is vital for a fulfilled life. Novilla is committed to providing you with the best and most comfortable products for your bedroom so that you can finally have the sleep you de...

A good night's sleep is vital for a fulfilled life. Novilla is committed to providing you with the best and most comfortable products for your bedroom so that you can finally have the sleep you de...

You may want to try Paypal, or you just like to pay with a Credit Card... It's OK even if you are trying installment. We know people have diversified needs for this, it's our duty to make all of t...