Alice-Gao

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Activity overview

Latest activity by Alice-Gao
  • Alice Gao created an article,

    Do Your Mattresses Contain Any Fiberglass?

    Please do not worry, Novilla mattresses do not contain fiberglass at all. We took it off once a study suggests this material might be a health threat. Though the fiberglass material has been remove...

  • Alice Gao created an article,

    Schedule A Shipping Time or A Delivery Date

    You may be unavailable when your order is to be delivered. We understand this very well as we shop regularly and sell online.  To know if your order can be delivered at the right time, you may want...

  • Alice Gao created an article,

    Contact Novilla

    We are refining our systems, policies, and organizations each day. We are familiar with each aspect of our businesses. However, things are different for buyers. When you get to know a brand the fir...

  • Alice Gao created an article,

    Update Your Order Information

    It's very important to have correct order information on file. Incorrect data may cause great hassles for both of us and sharply increase the order processing costs. Please contact us right after ...

  • Alice Gao created an article,

    Guide for Order Cancellation

    We hope you love our products and our services are beyond your expectations.  However, cancellation requests for some orders are inevitable. This is understandable of course. If needed, we will ca...

  • Alice Gao created an article,

    Cooperation Opportunities

    Novilla products provide the highest quality at affordable prices, this allows us to gain the trust of many customers. We are sure, your audience will love our products as well. By sharing our aff...

  • Alice Gao created an article,

    Brand Story

    The founder “Tony” has been working in the sleep industry since his graduation. He started his career in trading sleep products. As his job required, he traveled numerous times globally to study c...

  • Alice Gao created an article,

    Service Escalation

    Service lays the foundation for our growth. We hope to hear from you no matter it is about a product or our service. If you have any suggestions, please contact us at cs@sweetnight.store. We will ...

  • Alice Gao created an article,

    Service Channels

    When you buy something from a seller, you may want to know one thing very clearly: how you can contact the seller if there are any questions? We think the same as you do. We, therefore, list all t...

  • Alice Gao created an article,

    Service Time

    We know it's important that you can reach our agents at any time. That's why we set up teams in different time zones. You can get a response even out of the US working time. Our goal is to build t...