For oversized or heavy products like mattresses, people always have concerns before placing an order. You may have a question: "What if I don't like the mattress purchased from Novilla?" Novilla strives to make your purchase worry-free and offers a 100-Day Free Sleep Trial Policy, which allows up to 100 days for you to return your purchases free of charge at all.
Terms and Conditions:
1. The 100-Day Free Sleep Trial Policy applies to Novilla Mattresses only.
2. It allows up to 100 days for you to decide if the Novilla mattresses are what you are looking for. Within the 100-Day Free Sleep Trial period, we may offer solutions to solve your issues or offer refunds or replacements free of charge.
3. Your trial begins when your items are delivered. This means that no matter when the item is delivered, you will have 100 full days to try our products.
4. Since it will take some time for your body to adjust to the feel of new bedding and for it to settle into your new home and get to know you a bit better, we require a minimum trial of 21 days before you contact us to initiate a return request. For more details, please refer to our warranty policies.
5. Novilla may modify, add to, suspend or delete the Terms and Conditions, in whole or in part, at our sole discretion at any time, with such modifications, additions, or deletions being immediately effective upon their publishing. Novilla reserves all rights to interpreting the terms and conditions.